Sales
Empower your team and watch them drive sales performance
Streamline full-cycle and gain visibility across sales pipeline activities to make more informed business decisions.

What are the benefits of CRM in Sales?
Features that Accelerate Sales Performance

Opportunity Management
Using real-time opportunity analysis so teams can better manage pipeline at every stage.
- Manage leads and close sales faster by using our automated workflow
- Ensure the most qualified sales representatives handle your key opportunities

Quotes and Orders
Improve response time by providing sales quotes along with up-to-date product and pricing information.
- Create accurate quotes and orders
- Automatically generate sales proposals using predefined templates
Reporting
With powerful reports and sales graphs, management can access business data and sale team’s performance to make informed decisions.
- Choose from a comprehensive selection of powerful analytics reports like win/loss, forecasts, and performance metrics.
- Gain customer insight and achieve a competitive advantage by focusing your team’s efforts on the most profitable activities.

Forecasting
Real-time, accurate forecasts so you can respond to changing customer requirements.
- Consolidate forecasting information and gain insight on pipeline health.
- Monitor tracking history and use this information to improve future sales performance
Sell smarter and drive revenue
Customer Service
Understand customers better.
Enhance your ability to track, manage, and solve support cases while rolling-up all customer data into a reliable, aggregated view.

What are the benefits of CRM in Customer Service?
Features That Foster Stronger Customer Relationships
Team management
Give each team member what they need to resolve customer service issues.
- View customer service cases assigned to you and your team.
- Monitor metrics like case volume, history, and resolution times.
Knowledgebase
A centralized database that can be accessed anywhere and anytime.
- Eliminate duplicated effort from manual entry.
- Gain immediate access to synchronized information for complete customer visibility to find solutions quickly and enhance the end user’s experience.
Case Management
Increase call resolution and improve quality of service with access to real-time information.
- Manage customer service cases by routing cases to the appropriate people.
- Guide your customer service team by automating processes and specifying a sequence of steps required to resolve a case.
Web self-service
Real-time, accurate forecasts so you can respond to changing customer requirements.
- Consolidate forecasting information and gain insight on pipeline health.
- Monitor tracking history and use this information to improve future sales performance

Analytics & Reporting
Monitor and measure the performance of your customer service team with easy to create reports.
- Access a comprehensive suite of standard and custom reports.
- Boost team efficiency using customizable dashboards such as call volume, case resolution times and follow-up statistics.
Service Process Automation
Improve your customer’s experience and foster loyalty.
Customized Marketing
A tailored CRM can help the marketing team to achieve their desired state.
Automate marketing team engagement, content calendars, and campaign across email marketing, social media, and more.

What are the benefits of Customized Marketing?
Features to have your marketing voice heard
Collaboration
Facilitate collaboration and manage relationships across multiple channels.
- Plan and execute campaign with sales for higher quality leads.
- Create and share personalized call lists based on responses to your campaigns
Automated Campaigns
increase return on marketing investment by targeting the right companies with focused campaigns.
- Powerful e-marketing capabilities to send personal emails and convert leads into customers
- Automate communications with current and prospective customers
Actionable Reports
Gather valuable information about each email or campaign.
- Connect relevant data to learn customer behaviour and improve engagement.
- Extrapolate marketing insights from raw data and turn them into actionable strategies.
Survey Customers
Know your customers better than before.
- Survey your customers and track their responses.
- Use powerful campaign reports to adapt and improve your next campaign
Increase customer acquisition & lifetime customer value
Beyond Sales & Marketing
Drive innovation by optimizing your application toolkit with tailored solutions
Build a reliable and synchronized data center with business intelligence, reporting, and real-time data sharing across your organization.

What are the benefits ?
Service Providers
Senior Living
Not for Profit & Education
Achieve more with less by having CRM as your go-to application
Integration
Extend core capabilities using integrated add-ons.
Build a seamless flow of accessible data by integrating your business management platform with your unique tech ecosystem.
